This post was authored by Joel Don, ISA's social media community manager.

This automation industry quiz question comes from the ISA Certified Control Systems Technician (CCST) program. Certified Control System Technicians calibrate, document, troubleshoot, and repair/replace instrumentation for systems that measure and control level, temperature, pressure, flow, and other process variables. Click this link for more information about the CCST program.

In logical analysis troubleshooting, which step comes immediately after the first step: “Identify and define the problem”?

a) implement a solution or conduct a test
b) if the problem is not resolved, reiterate until the problem is found and resolved
c) gather information about the problem
d) evaluate the information/data
e) none of the above

Click Here to Reveal the Answer

The logical analysis troubleshooting method consists of (in order):

1. Identify and define the problem.
2. Gather information about the problem.
3. Evaluate the information/data.
4. Propose a solution or develop a test.
5. Implement the solution or conduct the test.
6. Evaluate the results of the solution or test.
7. If the problem is not resolved, reiterate until the problem is found and resolved.
8. If the problem is resolved: document, store/file, and send to the appropriate department for follow up if required.

The correct answer is C, “Gather information about the problem.” Once a problem is identified, data must be gathered and analyzed to determine a viable set of potential actions and solutions.

Reference: Goettsche, L.D. (Editor), Maintenance of Instruments and Systems, 2nd Edition

About the Author
Joel Don is the community manager for ISA and is an independent content marketing, social media and public relations consultant. Prior to his work in marketing and PR, Joel served as an editor for regional newspapers and national magazines throughout the U.S. He earned a master's degree from the Medill School at Northwestern University with a focus on science, engineering and biomedical marketing communications, and a bachelor of science degree from UC San Diego.

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