If you’re like most manufacturers, your most experienced employees are also those closest to retirement. Replacing them without creating quality gaps won’t be easy or cheap – studies show that without a proper knowledge transfer plan, the cost to replace a senior engineer is between 300 percent and 500 percent of the senior employee’s salary. Putting the proper training procedures into place can help ensure no tribal knowledge is lost when your senior employees hand over the keys.
Hiring the right employees is hard enough, but how do you also ensure they have the right skills?
Before you begin, get senior resources on board with your training initiatives. Your senior resources will be your “feet on the street” so to speak. They will be the ones developing, running and evaluating your skills gap development plans, so it is vital they understand the importance of the training. They must also feel confident they aren’t training themselves out of job. You must remember that a solid knowledge-capture begins not with the new hires, but with the people already doing the job day-in and day-out. Here are three steps to help your senior employees identify, address and close a skills gap:
- Knowledge Matrix. Once you have buy-in across your organization, solid training procedures must be put in place. A knowledge matrix will allow you to effortlessly identify your strengths and weaknesses and quickly pair up your subject matter experts with your less knowledgeable employees. The knowledge silos within your matrix will help you organize and prioritize your upcoming development plans.
- Skills Development Plans. Each employee deserves an individual development plan. It is important to keep the plans simple with one skill development plan per knowledge area per resource. Short (30 minutes to 1 hour) training sessions at the launch of each plan will help prevent information overload. The development plans should also include soft skills, such as customer interaction, attention to detail, etc. Require your senior resources to keep a pulse on the new employees as they work their way through their development plan. Conduct reviews midway through a skills development plan to monitor and review the progress made on each employees’ training. It is helpful to provide review guidelines, but they should be very thin and contain only the basic talking points required to train on the skill. The goal is to encourage a unique, one-on-one conversation between the mentor and mentee.
- Skills Evaluations. Conduct detailed skills gap evaluations at the end of each development plan. The reviews should evaluate the success of an employee’s development plan and also help identify the next skills gap to address. The newly identified skills gaps will often lead to new skills development plans that help the employee move to their next role within your organization. It is important that employees are also required to assess their own skills. These evaluations should be held on a bi-annual basis to guarantee no skill gaps are missed.
Homegrown skills gap knowledge transfers can close your skills gap for good if you hire the right people, develop solid training procedures, and recruit the right employees to run the program. Using the steps above will put you and your team on the right path to success.
Did you miss Part 1 of this blog post-webinar series on the skilled worker shortage ? Click here to read Part 1 and watch the webinar recording.
Ram Ramamoorthy has 13 years of industrial automation experience. He is currently the strategic manufacturing solutions manager at MAVERICK Technologies overseeing the Sustaining Services practice. Ram has been in this position for 4 years and is responsible for the daily operations of the Global Operations Center, PlantFloor24. He is responsible for staffing, training and developing PlantFloor24 resources. The center provides a wide range of on-demand industrial control system and manufacturing IT support services on a 24/7/365 basis. Ram has a master’s in electrical engineering from the Southern Illinois University, Edwardsville and works in MAVERICK’s Columbia, Ill. office.